INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY –
GUIDE TOWARDS PROGRESSIVE INFORMATION TECHNOLOGY BUSINESS
SUMMARY
The Information Technology Infrastructure Library is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. ITIL is the most widely accepted approach to IT Service Management in the world. It promotes a quality approach to achieving business effectiveness, economy and efficiency in the use of information systems. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in ITSM. ITIL is to be adopted and built upon by an organisation as per its purposes and needs. ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. In today’s competitive market, being ITIL complaint is a definitive edge over the competitors.
The latest generation of the ITIL is titled “ITIL v3“. This version represents a Continue reading »
Service Oriented Architecture (SOA) is an architectural approach that enables IT to integrate, interoperate, and manage software, data, and processes across all types of applications. Resources in an SOA environment are made available as independent services that can be accessed without the knowledge of underlying platform implementation. With this approach, new applications can be built from existing functionality to support the requirements of software users, and services can be assembled and reassembled quickly to create new applications to meet business needs.
Communication Service Providers (CSPs) today are facing several challenges such as increasing competition from Internet service providers, proliferation of convergent services and increased costs due duplication of application silos and other resources. In addition, increasing customer demand for new flexible services, regulatory compliance and the need for increased security is driving telecom organizations to adopt SOA to enable faster creation of new services without sacrificing the uptime of the underlying network. Further, CSPs are beginning to adopt SOA infrastructure to introduce IT governance with their IT environment and enable sharing of underlying applications and resources as ‘services’ with other service providers, and hence reduce costs and the time-to-market new services.
The report forecasts the size of SOA Infrastructure Market in Communications Industry Continue reading »
Managing vital operational components, such as policies, processes, equipment, data, human resources, and external contacts, for a far-reaching effectiveness of an organization’s information technology essentially constitutes infrastructure management services. Effective infrastructure management primarily ensures conformance to standards and interoperability between an organization’s internal and external entities, while enhancing the flow of information throughout the organization. It seeks to promote adaptability necessary for a changeable environment and maintain effective change management policies and practices.
In-house infrastructure management is a complex, resource intensive and expensive proposition. Moreover it hurts core business of enterprises by taking their focus off the core businesses. According to a leading research & analyst firm, investments in infrastructure management constitute one of the single largest expenses for an organization.
A growth in infrastructure scaling does not necessarily have to mean a growth in expenses. The 21st century has brought with it a smart way of business operations – outsourcing. Outsourcing, infrastructure management offers enterprise customers higher reliability, reduced risk, and lower IT costs through one-stop management for the entire IT infrastructure.
Advantages of outsourcing infrastructure management services: